You will be visited by one of our assessors who will sit with you to discuss what your care needs are and how you would like to be cared for. We then collate this information into what's known as a care plan, which our care team use to better understand how you wish to be cared for during their visits to you.

Your care plan is all about how you want to be looked after. You may want this to include details about how you wish your personal care to be given, what preferences you have with things like what creams you like applying to your skin, supporting you to choose what clothes you like to wear. We can also include help with prompting or administering your medication, or helping prepare and cook your favourite meals. Light tasks can also be included, such as washing and wiping up, dishes, making your bed or helping with laundry if time allows. Should you require extra support with things like cleaning or shopping, we can put dedicated calls in place as part of your care package.

We are committed to promoting your independence, working with you to ensure you are comfortable with the care you receive in your own home and it is important to us that your care plan fully meets your needs. We work with other professionals, such as occupational therapists, district nurses or your GP to help us do this. We also hold regular reviews to see how your package of care is going, so we can be sure your care plan adapts and changes with you